On-Demand IT Services
Leverage our renowned technology experts when the need arises - no commitments or long term contracts.
Our Complete Service Portfolio
Infrastructure & Database
Architecture, licensing consulting, Middleware & database, Servers, OS & virtualization, Storage & networkCustom Application Development
End-to-end Oracle application management services : Developement, Systems integration & MaintenanceCloud Services
Leverage the agility, flexibility & speed of the cloud with RENAPS' expert guidance, implementation support & managed services.ERP Lifecycle Management
ERP Lifecycle management for Oracle E-business Suite & Oracle HyperionOracle License Compliance
A powerful software & service package for software asset management, license compliance & audit defence
Technology & manpower
- State of the art Monitoring Platform and customer Dashboards
- 24/7 & 15 minute response time available
- Secure VPN assistance via Fast Fiber 1GB/s Optic Internet Access
- Certified functional development experts & DBAs
- Infrastructures services
- Lab technical environment
- Training & tutoring
IT On-Demand Service Plans
| Features | Base | Elite | Premier |
|---|---|---|---|
| Service coverage | Business Hours | Business Hours | 24/7 |
| Response time | D+1 | 2h | 1h |
| Resolution starts in less than | 48h | 4h | 2h |
| Application development and maintenance services | ✓ | ✓ | ✓ |
| Infrastructure services | ✓ | ✓ | ✓ |
| Licensing advisory support | ✓ | ✓ | ✓ |
| Service Desk Ticketing and Issue Tracking | ✓ | ✓ | ✓ |
| Bi-Monthly Report on support activities | ✓ | ✓ | ✓ |
| Emergency support in 15 minutes | Within service coverage | Within service coverage | Within service coverage |
| Automated Environment Monitoring Tool | ✓ | ✓ | ✓ |
| Included Monitoring Probes/Target | 2 | 4 | 10 |
| Included Analysis Day | — | ✓ | ✓ |
| Oracle Licencing Monitoring Solution (ROCS) | — | ✓ | ✓ |
| 24/7 Support | — | — | ✓ |
On Demand IT Services: Our expertise at your fingertip
Our RENAPS On Demand IT services covers a wide array of services and experience. This video details every aspect of RENAPS On-Demand service packages.
The RENAPS Center Of Excellence
RENAPS on-demand is comprised of a team of experts with significant industry experience who work tirelessy to oversee all of our IT services. Leveraging our proprietary suite of tools and products, we put people and technology at the service of your business
"The Center Of Excellence is the heartbeat of our business. A motivated, experienced team working around the clock
in support of your objectives."
- Patrick Hamou, CEO RENAPS
Why RENAPS ?
With more than 20 years of experience, RENAPS has positioned itself as a trusted partner of many high profile brands. Our unparalleled knowledge and experience make us the ideal partner. RENAPS services clients across the globe.
